Refund and Returns Policy
Last Updated: July 2026
At Grihoshoili, we want every customer to have a satisfying shopping experience. We carefully check and pack every product before delivery. However, if you receive a damaged, defective, or incorrect item, we are here to help.
This Refund and Returns Policy explains our return, exchange, and refund process for purchases made through Grihoshoili.bd.
Return Eligibility
Customers may request a return or exchange if:
The product is damaged or defective upon delivery
You receive the wrong product or incorrect variation
The product received is significantly different from the product description
The item has manufacturing defects
To be eligible for a return, the following conditions must apply:
The return request must be made within 7 days of receiving the product
The product must be unused and in its original condition
Original packaging, tags, accessories, and invoices must be available
The customer must provide proof of purchase
Non-Returnable Items
Some products may not be eligible for return or exchange due to hygiene, customization, or product condition reasons.
Non-returnable items may include:
Used or damaged products caused by customers
Customized or personalized products
Products without original packaging
Items damaged due to improper handling after delivery
Clearance or final sale products (if applicable)
How to Request a Return
To request a return or exchange:
Contact our customer support team within the return period.
Provide your order number and product details.
Share clear photos or videos of the product if the item is damaged or incorrect.
Our team will review your request and provide further instructions.
Please do not send products back without approval from Grihoshoili.
Product Inspection
After receiving your return request, our team may inspect the product condition.
If the return request meets our policy requirements, we will proceed with an exchange or refund according to the situation.
Exchange Policy
We may offer product exchanges in cases such as:
Wrong product delivered
Damaged product received
Manufacturing defects
Exchange availability depends on product stock.
If the replacement product is unavailable, we may provide an alternative solution or refund.
Refund Policy
If your refund request is approved, we will process the refund through an appropriate method.
Refund timelines may vary depending on:
Payment method used
Banking or mobile financial service processing time
Verification process
For Cash on Delivery orders, approved refunds may be processed through a suitable payment method agreed with the customer.
Delivery Charges
If the return is due to our mistake (wrong product, damaged item, or defect), Grihoshoili may cover applicable return costs.
If the return is requested due to customer preference or change of mind, delivery charges may not be refundable.
Damaged Product After Delivery
Customers are requested to check products at the time of delivery whenever possible.
Damage caused after receiving and using the product may not qualify for a return or refund.
Order Cancellation
Orders may be cancelled before shipment confirmation.
Once an order has been shipped, cancellation may not be possible. Please contact our support team as soon as possible for cancellation requests.
Important Notes
Product colors may slightly vary due to different screen settings and lighting conditions.
Handmade or natural products may have minor variations in texture, size, or appearance.
Return approval is subject to verification by the Grihoshoili team.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Grihoshoili
Website: https://grihoshoili.bd/
Email: sales@grihoshoili.bd
We are committed to providing a reliable and enjoyable home decor shopping experience for customers across Bangladesh.